Too often desired results are sabotaged by interpersonal conflict, resistance, paralysis, apathy, or cynicism. These problems can almost always be traced to a breakdown in trust. On the other hand, when people are innovative, willing to engage in productive conflict and debate about ideas, and have fun working together, they also have strong trust in each other. But trust doesn’t just happen. It takes attention to the words and behaviors that affect trust.
The Thin Book of Trust provides a simple, powerful framework and language for trust. Filled with examples, it is designed to help readers pay attention to what matters to consistently build, maintain and, when necessary, restore strong trust in today’s complex, fast-paced and demanding work environment.
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